Terms of Use

You must have the legal capacity to enter into this agreement. If you are under the age of majority where you live, you may use the Service only with the consent and supervision of a parent or legal guardian who accepts these Terms.

You are responsible for ensuring that use of the Service is lawful in your location. We may ask for information reasonably necessary to verify eligibility, protect an account, comply with law, or prevent fraud.

Some features require an account. You must provide accurate, current information, keep it updated, protect your password and session, and promptly notify us through the contact form if you suspect unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of duty.

You may not share credentials, impersonate another person, create accounts through unauthorized automation, or use another person's account without permission. We may reject registrations, require a password change, invalidate sessions, or restrict an account when reasonably necessary for security or compliance.

Homee is a property discovery and research service focused on homes in Japan. It allows users to search listings, view property details, save homes, and access additional research features. Unless expressly stated for a particular transaction, House Forward is not the seller, owner, landlord, broker, buyer's agent, lender, insurer, appraiser, inspector, escrow provider, or party to any real estate transaction.

A listing is informational and is not an offer, guarantee, reservation, valuation, legal opinion, or investment recommendation. Availability, price, condition, dimensions, boundaries, zoning, legal rights, taxes, fees, yield, financing, and other details may change or be incomplete. You must independently verify material facts and obtain appropriate legal, tax, financial, engineering, inspection, translation, and licensed real estate advice before acting.

Introductions or links to real estate professionals and external consultation services do not guarantee their availability, independence, licensing, advice, performance, or transaction outcome. Your engagement with a third party is governed by your separate agreement with that party.

Property information may originate from listing providers, public or commercial sources, real estate professionals, or other third parties. Images, descriptions, coordinates, maps, nearby places, currency conversions, translations, walking times, and recommendations may be automated, approximate, delayed, or supplied by others.

We do not warrant that a listing is current, complete, accurate, exclusive, free of third-party rights, or still available. Display-currency conversions are estimates for convenience and do not change a property's asking price or the currency charged for a Homee subscription. We may correct, update, hide, reorder, or remove content at any time.

Homee VIP is a paid monthly subscription. Available benefits may include unlimited saved homes, expanded property details, neighborhood maps and recommendations, and access to Stripe-hosted billing tools. The current plan price, billing currency, included features, and any applicable promotional terms are shown before you confirm checkout.

By subscribing, you authorize Stripe and House Forward to charge the payment method associated with your Stripe checkout for the displayed recurring amount and any taxes or charges disclosed at checkout. Your property display-currency preference does not convert or alter the subscription charge.

• The subscription begins when Stripe confirms it, or after an expressly disclosed trial period ends.
• VIP access generally requires an eligible subscription status and a current subscription period that has not expired.
• Features may evolve, but we will not remove the core value of a paid period without an appropriate remedy required by law.

Unless canceled, Homee VIP automatically renews each month and the payment method on file is charged at the start of each new billing period. Renewal continues until you cancel or the subscription otherwise ends.

We may change the price or currency for future subscription periods. We will provide notice as required by applicable law and, when required, request consent. A new price will not retroactively change a completed charge. If you do not agree to a future change, cancel before it takes effect. Existing subscriptions may retain their original Stripe price until changed in accordance with applicable notice and consent requirements.

A free trial, campaign, discount, or promotion applies only when it is expressly offered to you and subject to the dates, eligibility rules, price, and other terms shown with that offer. Marketing statements do not create a trial unless checkout or the applicable campaign notice confirms it.

If checkout states that billing will begin when a trial ends, the subscription will automatically convert to a paid monthly subscription unless you cancel before that time. Campaign access may end automatically on the displayed campaign end date. We may refuse, revoke, or correct a promotion where it was obtained through error, fraud, duplication, or violation of its stated rules, subject to applicable law.

Stripe processes checkout, payment methods, recurring charges, invoices, promotion codes, and the customer billing portal. Homee does not store full payment card numbers or card security codes. Stripe's own terms and privacy policy also apply to its services.

You must keep a valid payment method and accurate billing information with Stripe. If a payment fails, Stripe may retry it under its billing settings and your subscription may become past due, unpaid, paused, or canceled. Access may continue only until the applicable entitlement or paid period expires and may be restricted thereafter. You remain responsible for valid charges not successfully collected, except where prohibited by law.

You may cancel Homee VIP at any time through the Stripe customer billing portal available from the Homee billing page. Cancellation is normally scheduled for the end of the current billing period. You retain VIP access through that paid period while the subscription remains in an access-eligible status, and no further monthly renewal charge should be made after cancellation takes effect.

To avoid the next renewal, complete cancellation before Stripe processes that renewal. Deleting the app, leaving a property page, or ceasing use does not cancel a subscription. If you cannot access the billing portal, contact us promptly through the Homee contact form.

Except where required by applicable law, subscription fees are non-refundable and we do not provide credits or prorated refunds for partial billing periods, unused features, forgotten cancellations, changes of mind, or account restrictions resulting from a violation of these Terms. Canceling stops future renewals but does not reverse a charge already completed.

If you believe you were charged more than once for the same subscription period, charged after a timely cancellation, or charged because of a confirmed technical or billing error, contact us without undue delay with the invoice date and sufficient information to identify the charge. We will investigate and, where an error is confirmed, correct it or issue an appropriate refund. Nothing in this section excludes a refund, cancellation right, or remedy that cannot legally be excluded.

You must use the Service lawfully and in a manner that does not harm Homee, other users, listing providers, or third parties.

• Do not scrape, crawl, copy, index, harvest, or access the Service by automated means except with our written permission or as allowed by published technical directives.
• Do not bypass access controls, subscription restrictions, rate limits, robots directives, or security measures; probe vulnerabilities; introduce malware; or disrupt infrastructure.
• Do not use listings, personal data, images, or other content for unlawful solicitation, discrimination, fraud, spam, resale, creation of a competing database, or infringement of rights.
• Do not misrepresent your identity, affiliation, property rights, transaction authority, or communications with House Forward or a listing provider.

The Service, software, design, branding, compilations, and content created by or for House Forward are owned by House Forward or its licensors and are protected by intellectual property laws. Listing content may belong to the applicable owner, agency, photographer, data source, or other licensor.

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service for your own property research. No right is granted to reproduce, republish, distribute, sell, sublicense, create derivative databases from, or commercially exploit the Service or its content.

The Service may integrate with or link to services operated by Stripe, Google, Gravatar, property sources, real estate professionals, consultation providers, currency-data providers, and other third parties. We do not control their services, availability, content, security, or privacy practices.

Your use of a third-party service is governed by that party's terms. A link, integration, or mention does not constitute an endorsement or warranty, and House Forward is not responsible for third-party acts or omissions except to the extent responsibility cannot be excluded by law.

We may maintain, update, add, remove, or discontinue features and may temporarily interrupt the Service for maintenance, security, legal compliance, provider failure, or events beyond reasonable control. We will use reasonable care to minimize material disruption to paid features.

We may suspend or terminate access if you materially or repeatedly violate these Terms, create security or legal risk, misuse the Service, fail to pay valid charges, or if continued provision becomes unlawful. Where appropriate, we will provide notice and an opportunity to correct the issue. You may stop using the Service at any time, but you must separately cancel any active subscription. Sections intended by their nature to survive termination will survive.

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation, any particular property or transaction outcome, or the accuracy, completeness, fitness, merchantability, non-infringement, or continued availability of third-party listing information.

Nothing in these Terms excludes warranties or responsibilities that cannot be excluded under applicable consumer law.

To the maximum extent permitted by law, House Forward and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profit, opportunity, goodwill, anticipated savings, or data, arising from the Service or a third-party real estate transaction.

For claims relating to a paid subscription, our aggregate liability will not exceed the subscription fees you paid to House Forward during the six months immediately before the event giving rise to the claim. For a free Service, aggregate liability will not exceed JPY 10,000. These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot legally be limited.

To the extent permitted by law, you will indemnify House Forward against third-party claims, losses, and reasonable costs arising from your unlawful use of the Service, violation of these Terms, or infringement of another person's rights. This obligation does not apply to the extent a claim was caused by House Forward's negligence, willful misconduct, or breach of these Terms.

We may update these Terms to reflect changes in the Service, law, security, providers, or business practices. We will post the revised Terms and update the effective date. For a material change affecting an active paid subscription, we will provide reasonable advance notice through the Service, email, or another appropriate method where required by law.

Changes apply prospectively from their stated effective date. If you do not agree, stop using the Service and cancel your subscription before the change takes effect. Continued use after that date constitutes acceptance to the extent permitted by law.

These Terms are governed by the laws of Japan, without regard to conflict-of-law principles. The Tokyo District Court will have exclusive jurisdiction as the court of first instance over disputes arising from or relating to the Service or these Terms, unless mandatory consumer or procedural law gives you the right to bring a claim elsewhere.

Before filing a claim, we encourage you to contact us so that the parties can attempt to resolve the matter in good faith.

If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, transfer of the Service, or similar transaction, subject to applicable law.

These Terms, the Privacy Policy, and any specific offer terms shown at checkout constitute the agreement concerning the Service. If specific checkout terms conflict with these Terms regarding price, currency, or promotion dates, the specific checkout terms control for that purchase. Questions and legal notices may be submitted to House Forward Co., Ltd. through the Homee contact form.